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Toynami offers refund for Maia Sterling Alpha fighter

This is a first. Toynami responds to the complaints of quality control on their latest Alpha fighter and offers a a full refund! They also state in a follow up post they will indeed be using the same factory they used for the Beta for the re-manufacture of the Maia Alpha.

To Our Customers:

It has been brought to our attention that there have been numerous complaints concerning the quality of the Robotech Shadow Chronicles Movie Edition: Maia Shadow Fighter Masterpiece. Upon our own investigation, we have discovered that the product indeed is far below our level of acceptability in terms of standards of quality. A new factory was enlisted to manufacture this product for us, and it is apparent now that they were unable to deliver the high level of quality that our customers expect, and that we demand. As a result, we are recalling the product, effective immediately.

For the following 60-day period, we will honor all returned product for a full refund. Should any of your customers report a defective product, we ask that you provide them a refund. We in turn will refund your payment to us upon return of the defective items.

We apologize for the inconvenience, and thank you very much for your cooperation.

Best regards,

Toynami, Inc.

UPDATED news from George Sohn soon via Robotech.com.

The Maia Masterpiece Shadow Fighter recall is voluntary to customers, since no health hazard is involved. If you want a refund, please contact the retailer that you purchased the Maia from and ask for a return authorization. If you purchased yours from Robotech.com, please email preorders@robotech.com

Toynami is planning on re-manufacturing Maia Sterling later this summer with the corrections and higher quality control. The tentative plan is to have them made at the factory that manufactured the Beta Fighters.

Head over to Robotech.com for more.

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Posted 20 January, 2009 - 20:51 by collectdx

Comments

3 comments posted
Wow, way to own up. I was

Wow, way to own up. I was thinking about picking one of these up, but now I will hold off until they are re-tooled. Maybe they can get the factory who did the Beta?

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CollectionDX Admin

JoshB's picture
Posted by JoshB on 20 January, 2009 - 21:33
Don't blow it Toynami, the

Don't blow it Toynami, the Beta earned you some respect, while this recall shows you stand by your product, the fact you let them ship in such a state in the first place is page from your old playbook.

duke togo's picture
Posted by duke togo on 21 January, 2009 - 13:49
 
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